Welcome to Shahmeer Solar House. These Terms & Conditions apply to your use of our website and to purchases made through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before completing your purchase.

1. General

Shahmeer Solar House provides solar products, electrical products, batteries, inverters, accessories and other related products through its online store.

We reserve the right to update product information, prices, promotions, availability and these Terms & Conditions when necessary.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate.

However:

  • Product images may be for illustration purposes.
  • Actual product packaging, color or appearance may vary slightly.
  • Specifications may be updated by the manufacturer without prior notice.
  • Customers should review the product specifications carefully before placing an order.

For technical products, customers may contact Shahmeer Solar House before ordering if they require confirmation regarding compatibility, specifications or application.

3. Product Prices

All prices displayed on the website are subject to change without prior notice.

The price applicable to an order will normally be the price displayed at the time the order is placed, subject to verification of any pricing or technical errors.

If an incorrect price is displayed because of a technical, typographical or system error, Shahmeer Solar House reserves the right to contact the customer before processing the order.

4. Order Confirmation

Placing an order through the website does not automatically guarantee acceptance or availability of the product.

An order may be subject to:

  • Stock availability
  • Payment verification
  • Customer information verification
  • Delivery-area availability
  • Product or pricing verification

Shahmeer Solar House may contact the customer by phone, WhatsApp or email to verify an order when required.

5. Payment Methods

Available payment methods may include:

  • Cash on Delivery (where available)
  • Bank Transfer
  • Debit/Credit Card
  • Credit Card Installment Plans
  • Buy Now, Pay Later options where available
  • Other payment methods displayed at checkout

Payment options and eligibility may vary depending on the product, bank, payment provider and customer’s location.

6. Credit Card Installments

Shahmeer Solar House may offer installment facilities through participating banks and payment partners.

Installment plans are subject to the respective bank or payment provider’s:

  • Eligibility requirements
  • Approval
  • Processing charges
  • Markup or service charges
  • Installment tenure
  • Terms & Conditions

Any additional charges applicable to an installment transaction will be shown or communicated where applicable.

Approval of an installment transaction is ultimately subject to the relevant bank/payment provider.

7. Delivery in Karachi

Orders within Karachi may be eligible for same-day or next-day delivery, depending on:

  • Product availability
  • Order confirmation time
  • Customer location
  • Delivery capacity
  • Public holidays or unforeseen circumstances

Delivery timelines are estimates and may vary.

8. Nationwide Delivery

We provide delivery to various cities across Pakistan where courier/logistics services are available.

Nationwide orders are generally targeted for delivery within approximately one week, although delivery times may vary depending on the destination, courier service, product size and other circumstances.

9. Out-of-City Orders & Advance Payment

For certain out-of-city/COD orders, an advance payment may be required before dispatch.

Where applicable, the required advance amount and remaining Cash on Delivery amount will be communicated to the customer before dispatch.

Large, heavy, fragile or high-value products may have different payment and shipping requirements.

10. Shipping Charges

Shipping charges may vary according to:

  • Customer location
  • Product weight
  • Product dimensions
  • Product category
  • Courier/logistics company
  • Delivery method

Any applicable shipping charges will be displayed at checkout or communicated before order dispatch where required.

11. Delivery Inspection

Customers should inspect their parcel/product as soon as reasonably possible after receiving it.

If a parcel appears damaged during transportation, the customer should promptly contact Shahmeer Solar House and provide relevant order details and supporting photos/videos where reasonably required to investigate the issue.

12. Warranty

Warranty terms vary from product to product and may be provided by the manufacturer, importer, distributor or Shahmeer Solar House, depending on the specific product.

Warranty claims are subject to the warranty terms applicable to that particular product.

Warranty may not cover issues resulting from circumstances such as:

  • Physical damage
  • Improper installation
  • Misuse or negligence
  • Unauthorized repair or modification
  • Electrical faults or incorrect connections
  • Water, fire or accidental damage
  • Conditions excluded by the manufacturer

Customers should retain their invoice, warranty card and other relevant documentation for warranty claims.

13. Installation

Unless installation is specifically included with a product or service, the purchase price does not automatically include installation.

Solar panels, inverters, batteries and other electrical equipment should be installed by appropriately qualified technicians according to the manufacturer’s requirements.

Shahmeer Solar House is not responsible for problems caused by installation performed by an unauthorized or unqualified third party.

14. Returns, Exchanges & Cancellations

Return, exchange and cancellation eligibility may depend on:

  • Product condition
  • Product category
  • Manufacturer/distributor policy
  • Whether the product has been opened, installed or used
  • Nature of the reported issue
  • Time elapsed since delivery

A customer should contact Shahmeer Solar House before returning any product.

Products should not be returned without prior confirmation from our team.

Where a product is covered by manufacturer/distributor warranty, the warranty process may apply instead of a direct replacement or refund.

15. Order Cancellation by Shahmeer Solar House

We reserve the right to cancel an order where reasonably necessary, including situations involving:

  • Product being out of stock
  • Incorrect product pricing
  • Incorrect product information
  • Payment failure
  • Suspected fraudulent transactions
  • Delivery limitations
  • Technical/system errors

If payment has already been successfully collected for a cancelled order, any applicable refund will be processed according to the relevant payment method/provider’s processing procedure.

16. Website Availability

We aim to keep the website available and functioning correctly. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable because of maintenance, server issues, updates, technical faults or circumstances outside our reasonable control.

17. Intellectual Property

Website content, including original graphics, branding, logos, layout and other proprietary material belonging to Shahmeer Solar House, may not be copied, reproduced or commercially used without appropriate permission.

Third-party brand names, logos and product trademarks remain the property of their respective owners.

18. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

  • Full name
  • Contact number
  • Delivery address
  • Email address, where required
  • Payment information required by the selected payment method

Shahmeer Solar House will not be responsible for delays resulting from incorrect or incomplete delivery/contact information supplied by the customer.

19. Limitation of Responsibility

To the extent permitted by applicable law, Shahmeer Solar House will not be responsible for indirect losses resulting from circumstances outside its reasonable control, including courier delays, manufacturer-related issues, third-party service interruptions or improper use/installation of products.

Nothing in these Terms & Conditions is intended to exclude any rights or remedies that cannot lawfully be excluded.

20. Changes to These Terms

Shahmeer Solar House may revise these Terms & Conditions from time to time.

Updated Terms & Conditions will become effective when published on the website unless otherwise stated.

21. Contact Us

If you have any questions regarding an order, product, warranty, delivery or these Terms & Conditions, please contact:

Shahmeer Solar House
Karachi, Pakistan
Email: shahmeersolarhouse@gmail.com
Website: shahmeersolarhouse.com

By using this website and/or placing an order with Shahmeer Solar House, you acknowledge that you have read and agreed to these Terms & Conditions.